Onsite Support Engineer

Onsite Support Engineer

16 nov
|
Endava
|
Buenos Aires

16 nov

Endava

Buenos Aires

Responsibilities



- Help group IT support teams in maintaining Endava (Romania / Macedonia) IT infrastructure

- Provide onsite and remote desktop support for employees and customers using Endava IT assets and systems

- IT hardware and software asset management

- Update internal documentation and procedures

- Offer technical expertise for non-technical staff

- Respond to high priority issues in a timely manner to assure business continuity

- Out of business hours on-call for high priority issues



Qualifications and Experience



- Experience in Windows 7-10 (installation, operation and troubleshooting)

- Imaging and deploying Windows equipment using various tools including Altiris and SCCM

- Hardware support:





Various Windows devices inc, HP, Dell, Toshiba, Lenovo, Surface

- Active directory

- IPT support

- Knowledge of networking concepts, principles and troubleshooting skills

- Office up to 2016 and 365, Sharepoint

- Polycom VC, printing support, patch management, asset management

- Software deployment using Altiris and SCCM

- ITIL awareness

- Excellent communication, customer service and interpersonal skills



About Endava



Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 8200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia, Uruguay and Venezuela.