Quatre Recursos Humanos
Buenos Aires C.F.
CLOSED_ENGENHEIROS DE SISTEMAS : Oportunidade no EXTERIOR Buenos Aires : Argentina Código de referência: TReuters_QTR14 Vaga Permanente Quatre Recursos Humanos is looking for 2 young Brazilian Engineers, from the System /Computational/ IT area.( Degree in Technology , Systems Engineer or Communications Engineer , Computational Science )Our client needs native Portuguese speakers to their office in Buenos Aires : Argentina. Resumes in English must be sent to ********** Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. They provide intelligent information to the world's businesses and professionals, serving four primary customer groups.Leading market position,
with well recognized and respected brands in each of its principal markets. More information about Thomson Reutersthomsonreuters/br.reuters/ Systems Engineer : 2 positions Job Summary: Position Overview (Overall objectives for the position; what you want the person to accomplish in the job): The Customer Service Executive provides 1st level Technical, support with regards to Thomson Reuters line of software and services. Handles customer inquires promptly, professionally and knowledgeably . This role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry in a timely, professional and satisfactory manner. May respond to inquiries regarding a specific or more complex product (e.g number of products, complex technologies) or a specific customer (based on customer size or revenue tied to customer, etc.) Essential Responsibilities (Specific day:to:day responsibilities and milestones needed to achieve the objectives): . Offers expert advice and help to clients over various channels, relating to the use of their Thomson Reuters applications. Manages resolution processes and assumes ownership of technical queries. Ensures that customers are always kept up to date about the status of their query by providing effective and accurate follow:up. Continuously enhances personal and business competencies, such as product and market knowledge. Builds an extensive network throughout the company to facilitate quick and efficient resolution. Manages the customer relationship through the use of Siebel CRMIdentify and escalate obstacles influencing timely resolution to customer requests- Maintain expected service levels in your specific group and in the center. Adhere to proper escalation policies keeping severity levels accurate and management awareness- Perform other assignments requested by the manager. Aim to resolve as many calls as possible in one customer interaction. Maintain polite, professional attitude to all clients. Strive for high satisfaction levels for Latam clients REQUIRED Skills and Experience (must have) ( include associated number of years): Logical approach to problem solving and analytical thinkingExcellent service skills including active listening alongside focusing, and fully understanding our customer's needsAbility to work under pressureProven team player, excellent communication and interpersonal skillsSelf motivated, proactive and drivenGood time management and organizational skills in order to prioritize workload and demandsDemonstrates urgency, energy and enthusiasmAdapts quickly to a changing environmentLanguage skills; Native Portuguese and English Higher Intermediate or AdvancedExcellent IT skillsStrong knowledge in Network TechnologyKnowledge TCP/IP ProtocolsWindows Operating SystemsLAN WAN Technology PREFERRED Skills and Experience (nice to have) (include associated number of years): . Experience with Thomson Reuters Products and business would be a plus- No previous experience is required although 1 year of experience would be a