Buenos Aires C.F.
Job Description Change and Data Management Project Manager About J.P. Morgan Corporate and Investment Bank J.P. Morgan's Corporate and Investment Bank (CIB) is a global leader in Banking. The world's corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate and Investment Bank supports our clients around the world providing strategic advice, raising capital and managing risk. The Global Change Management (GCM) team is part of Corporate and Investment Banking's Production Management organization and is responsible for managing and governing the 9,000+ monthly changes across 2,200+ applications in the CIB production environment.
Delivering change at this scale requires our team to interact directly with colleagues across the CIB including senior leaders within our Application Development, Production Management, Risk and Control, and Global Infrastructure teams. We are constantly searching for innovative processes and solutions that enable a frictionless experience for delivering automated changes to production faster with minimal overhead. Who are we hiring? The successful candidate will have a track record of successfully delivering major IT software products across business and technology groups. Experience performing in a global environment will be a distinct advantage. You must enjoy creating and maintaining strong relationships with key stakeholders. You'll be someone who loves to make things happen, has excellent communication and engagement skills, and is passionate about driving change. This is a fantastic opportunity to join a growing team managing the delivery of a major strategic program impacting all Lines of Business. You will: Support the implementation of Service Now and migration from current tooling without impact to BAU and as part of a large:scale, firm:wide program Define, create and maintain LOB on:boarding data within Service Now (users, teams, business services, department hierarchies, target operating model) Be accountable for leading and delivering of global products as part of the Global Change Management organization Partner with other program work streams, the vendor and key stakeholders from across all Lines of Business as you drive change across the organization Proactively identify risks, address issues, and develop mitigation strategies to ensure they do not impede progress Uphold and champion firm:wide and organizational policies, procedures and standards Perform SIT/UAT testing of new Change or Data management functionality and keep CIB users informed of any notable enhancements Monitor LOB Management dashboard reports and remediate all data non:compliance issues Proactive analysis of Teams and Operational responsibilities within Service Now. Create and maintain teams, services and operational responsibilities. Provide guidance and support responding to queries to ensure a positive on:boarding customer experience. Define a process to actively seek feedback from CIB ServiceNow users to capture challenges/issues faced with the tool. Qualifications and Experience Technical Experience: 5 or more years of technical experience/background in application development, infrastructure, or production management Functional expertise: 2 or more years in Service Management disciplines and/or the ServiceNow product Project Management: 3 or more years of experience as Project Manager. Proven ability to meet deadlines and work in a fast:paced team environment. Experience operating within the full software delivery lifecycle and practical experience with multiple software delivery methodologies, including Agile Communication: Exceptional verbal and written communication skills, including executive management presentations. A client:focused and team:oriented mindset Data analytics: Strong data analytics skills and ability to consolidate data from multiple sources Fast learner: Ability to learn new technologies or technology concepts quickly