Manager Client Services

Manager Client Services

19 jul
|
Iqvia
|
Buenos Aires C.F.

19 jul

Iqvia

Buenos Aires C.F.

**Job Overview**Manages a group of client service professionals within a part of a large or mid:sized market or an assigned group. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.**Essential Functions**- Manages a staff of client service professionals, providing direction and guidance and developmental opportunities.- Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.- Serves as project leader between the client and IQVIA : translates client needs into action plans with the internal service team (i.e.





determines responsibilities and timeframes and negotiates resources with internal departments).- Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service.- Performs full assessments of client needs on a regular basis.- Provides in:depth training in IQVIA databases, products and service requirements (e.g. report:input deadlines) as needed.- Partners with account management to price products.- May provide input into local client service strategy.**Qualifications**- Bachelors Degree- Five (5) years of relevant work experience- Two (2) years experience as a Client Service Rep- Project management experience in overseeing or contributing in difficult, multi:discipline projects- Pharmaceutical industry experience (pref)- Experience developing and delivering training to clients- Proficient in PC applications- Change management/process analysis skills- Strong communication skills, including ability to train, present and deal tactfully with clients- Managerial skills, including a strong focus on team building- Knowledge of databases and report creation process- Accredited in Company service certification program.At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible : to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia .IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare : and human health : forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.EEO Minorities/Females/Protected Veterans/Disabled

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