Consumer Care Analyst SoCo

Consumer Care Analyst SoCo

22 abr
|
Mondelēz International
|
Thames

22 abr

Mondelēz International

Thames

Job Description



Are You Ready to Make It Happen at Mondelēz International?



Join our Mission to Lead the Future of Snacking. Make It With Pride.



You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.



How you will contribute



You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.



What you will bring



A desire to drive your future and accelerate your career and the following experience and knowledge:



- Contact center management, analysis, customer service, front-end,





and operational systems with foundational functional expertise

- Social media operations

- Recall management

- Project management

- Thinking strategically, managing projects independently, and being consumer focused

- Developing people and interpersonal/team building/motivational skills

- Analytical and quantitative skills

- Communicating effectively, verbally and in writing



More about this role



Experience:



- Minimum 5 years of functional Work Experience

- Contact Center, Customer Service, Front-End, CRM operational systems knowledge/experience

- Minimum 3 years Experience in High Risk Complaint Resolution

- Minimum 3 years Knowledge/experience in Social Media for complaint managing

- Experience with Analytics/Reporting



Education:



- Bachelor degree in Marketing, Business Administration.

- Knowledge in User Experience, Design Thinking, Six Sigma preferred

- Advanced English Level

- Microsoft Office Package

-  Intermediate Portuguese level ( Plus)

No Relocation support available

Jefe de Servicio Médico Planta Victoria, HQ & Ventas

Jefe de Servicio Médico Planta Victoria, HQ & Ventas

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You take pride in your work and will drive toward a culture of zero incidents and an optimum enviro [...]
Thames
06 may
    Thames
    06 may

LA Bill to Cash Business Process Expert

LA Bill to Cash Business Process Expert

Job Description Are You Ready to Make It Happen at Mondelēz International? This position main responsibility is to lead and support the implementation and execution of Global, Regional, and Local Bill to Cash Capability Initiatives and Projects in [...]
Thames
06 may
    Thames
    06 may

LA Bill to Cash Business Process Expert

LA Bill to Cash Business Process Expert

Job Description Are You Ready to Make It Happen at Mondelēz International? This position main responsibility is to lead and support the implementation and execution of Global, Regional, and Local Bill to Cash Capability Initiatives and Projects in [...]
Thames
06 may
    Thames
    06 may

Jefe de Servicio Médico Planta Victoria, HQ & Ventas

Jefe de Servicio Médico Planta Victoria, HQ & Ventas

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You take pride in your work and will drive toward a culture of zero incidents and an optimum enviro [...]
Thames
06 may
    Thames
    06 may