Customer Service Specialist Now through October

Customer Service Specialist Now through October

04 abr

04 abr



Job Description

The Customer Service Specialist supports the business owners and the office manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The specialist should have strong phone communication skills and be proficient in computer data entry in order to maintain loyal customers and have a good grasp of customer service principles and practices.  We are flexible with scheduling but are specifically seeking an individual who has availability as needed until 8pm and is willing to work 1 to 2 Saturdays a month. THIS POSITION IS SEASONAL AND WILL CONCLUDE MID/END OF OCTOBER.

Main Job Tasks and Responsibilities of the Customer Service Specialist

- Perform tasks as assigned by the Office Manager

- Manage and execute customer sales process via phone and online sales channels

- Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints

- Consultative selling of services to ensure a perfect fit for customer needs

- Set up new customer accounts

- Keep records of customer interactions and transactions

- Maintain customer databases

Education and Experience desired for the Customer Service Specialist position  

- High school diploma, general equivalency diploma (GED) or equivalent

- Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)

- Ability to type and use computers quickly and efficiently

- Knowledge of administrative procedures

- Phone sales experience preferred, not required; we will train

- Customer service competencies- we provide world-class customer service!

Key Competencies of the Customer Service Specialist 

- Outgoing and personable with strong interpersonal skills

- Interpersonal skills

- Communication skills - verbal and written

- Listening skills

- Technical ability with computers for basic clerical usage

- Consumer sales

- Customer service orientation

- Adaptability 

- Detail-oriented nature, data integrity is extremely important

Compensation: 10-12.00 per hour, but will depend on experience as well

Mosquito Joe is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, repelling and eliminating outdoor pests such as mosquitoes, ticks, and fleas. The Mosquito Joe family is a nation-wide franchise system of independent business owners who provide outdoor pest control services in their local communities.