Customer Service Representative (Member Advocate) - Retail Delivery - Pottstown/Exeter

Customer Service Representative (Member Advocate) - Retail Delivery - Pottstown/Exeter

03 abr
|
Diamondcu
|
Villa Allende

03 abr

Diamondcu

Villa Allende

Diamond Credit Union is looking for a full-time Customer Service Representative to deliver a "WOW" member experience to our friends and neighbors in the community! Diamond Credit Union Customer Service Representatives are a part of something big! Customer Service Representatives don't just work for a financial institution; they help make a difference in the community. With over $700 million in assets and over 60,000 members, Diamond is one of the area's largest member-owned credit unions. When you become part of the Retail Delivery Team at Diamond Credit Union, you become a part of Younity! Some of the responsibilities of a Customer Service Representative at Diamond Credit Union include the following:

Effectively handle member inquiries,





questions and complaints pertaining to their accounts.

Assist members in maintenance type requests, i.e. payroll/direct deposit, credit cards, wire transfers, stop payments check reorders and name/address changes.

Maintain and deepen current account relationships through cross-selling.



Job Requirements

Demonstrated exceptional member service.

High school diploma or equivalent; post-secondary preferred.

Two plus years of customer service experience in a financial institution.

Strong communication skills.

Strong attention to detail with the ability to problem-solve.

Ability to travel between branches.

Must be available to work Thursday and Friday evening and Saturdays.



Diamond Credit Union is an Equal Opportunity Employer.

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