It User Experience Design And Data Analyst Ii

It User Experience Design And Data Analyst Ii

03 abr
|
Avaya
|
Buenos Aires C.F.

03 abr

Avaya

Buenos Aires C.F.

About Avaya Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping whats next for the future of work, with innovation and partnerships that deliver game:changing business benefits. Our cloud communications solutions and multi:cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at avaya.



About the Role

Avaya IT End User Services (Help Desk)





is undergoing digital transformation and is moving from their current on premises applications to the ?Cloud?. Applications include Cognigy, CCaaS/CPaaS for voice and chat.

The selected associate will be part of a team responsible for continual IT end user experience service improvements in all IT supported channels (Voice, Web Ticketing, Chat and our Digital Agent Bot). This associate must have excellent data analytic skills, critical thinking skills and the ability to translate IT centric jargon into questions/answers End Users will understand, while still collecting valid information for IT to solve the issues/requests.



About the Responsibilities

Develop User Facing Forms for the Web Front End to our ticketing system HP Service Manager.

Pull/analyze data from multiple systems, identifying automation opportunities, and CSI improvements against all channels.

Summarize and present when needed to management findings and actions to improve the customer experience.

Build Cognigy flows for the IVR and Digital Agents

About the Requirements

EXPERIENCE

Data Analytics, and application development

Previous call center application experience. Ticketing, IVR, Chat, and Processes.

Knowledge of Cloud Help Desk applications and AI.

SKILLS and COMPETENCIES

Sequel (SQL) coding

Microsoft Excel

Microsoft Access (preferable)

Cognigy or any other NLU engine (e.g., Google DialogFlow)

IVR coding

Soft skills required to be successful in the role and in Avaya, in line with our five key cultural principles of trust, empowerment, teamwork, simplicity and accountability

ADDITIONAL INFORMATION

Fulltime, remote working, no travel required.

Strong customer experience skills preferred.

EDUCATION/QUALIFICATION

Bachelors degree or equivalent level of experience in the requirements of this position?s requirements.Preferred Professional certifications: ITIL, SQL, Excel, DBA.



Preferred Certifications

Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at avaya/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at avaya/en/documents/info:applicants.pdf).

LI:MF2

Desarrollador Web/ SQL SERVER (Junior +, SemiSenior)

Desarrollador Web/ SQL SERVER (Junior +, SemiSenior)

En Tecnosoftware buscamos un Desarrollador Web con SQL Server para nuestro cliente del rubro Seguros. Conocimientos Técnicos: - Experiencia de 2 años en programación ASP.NET , NetCore - Experiencia en desarrollo de servicios con WCF, con prot [...]
Buenos Aires C.F.
20 abr
    Buenos Aires C.F.
    20 abr

EMPLEADA para FARMACIA

EMPLEADA para FARMACIA

Fecha de publicación: 20/04/2021 EMPLEADA para FARMACIA Empresa Confidencial - Lugar de trabajo: Capital Federal, Argentina - Industria: Otra - Área: Otra - Sector: Otro Contactar Descripción EMPLEADA P/FARMACIA Sólo c/ EXP. Pre [...]
Buenos Aires C.F.
20 abr
    Buenos Aires C.F.
    20 abr

Cuidador / Enfermero Auxiliar en CABA-Belgrano

Cuidador / Enfermero Auxiliar en CABA-Belgrano

Fecha de publicación: 20/04/2021 Cuidador / Enfermero Auxiliar en CABA-Belgrano HolistiMED SRL - Lugar de trabajo: Capital Federal, Argentina - Industria: Salud - Área: Salud - Sector: Geriatría Descripción Se solicita cuidador/ [...]
Buenos Aires C.F.
20 abr
    Buenos Aires C.F.
    20 abr

LAVAAUTOS

LAVAAUTOS

Fecha de publicación: 20/04/2021 LAVAAUTOS Empresa Confidencial - Lugar de trabajo: Capital Federal, Argentina - Industria: Otra - Área: Otra - Sector: Otro Contactar Descripción LAVAAUTOS c/s exp blanc Av. Juan B. Justo 9401 Lin [...]
Buenos Aires C.F.
20 abr
    Buenos Aires C.F.
    20 abr