Specialist : Onsite Technical Support

Specialist : Onsite Technical Support

03 abr
|
Mmc
|
Buenos Aires C.F.

03 abr

Mmc

Buenos Aires C.F.

Company: Marsh Description: Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Specialist : Onsite Technical Support, who will based in New York City.



Specialist : Onsite Technical Support



What can you expect?

An Executive / VIP Support Specialist to provide day:to:day white glove process and technical support for Senior Executives and their Administrative Assistants

This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills

The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices,





printers, videoconferencing, business application software, telecommunication issues and potentially local network issues



What's in it for you?

Work for a global company with excellent benefits and a dynamic culture

Excellent growth/advancement opportunity

Work with collaborative successful colleagues who trulycare about the work and each other while maintaining work life balance



We will count on you to:

Perform general IT maintenance tasks, resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher:level support staff with the team member owning and tracking the issues through resolution

Have excellent verbal, written, and communications skills

Recommend hardware and software solutions, including new product acquisitions and upgrades

Support Executive level conferences and events at the headquarters location as well as occasional offsite events (i.e.) board meetings, leadership meetings, etc. and at times globally so should be willing to travel

Be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use and supporting the technologies through their lifecycle

Performs installations, maintenance, training, troubleshoots and repairs of all desktop hardware/software technologies

Assists with setup, and operation of audio visual hardware as required by end user

Supports event, such as infrastructure changes, software releases, BCP etc

Assists in administration and maintenance of non:desktop technology infrastructure components at the request of other service towers

Assists in installation, maintenance, troubleshooting and repair of office telephony systems



What you need to have:

Bachelors Degree in Computer Science (equivalent) with experience in a large, global enterprise

Familiar with ITIL and ITSM processes

Extensive experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management

Extensive experience working in support of desk side services with specific focus on supporting executive VP VIP levels and their assistants

Experience supporting Microsoft Desktop / Laptops, Apple technologies and Devices and network connectivity

Experience with Office365 including advanced troubleshooting

Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions

Out of hours support is expected due to events, corporate events and general VIP support



What makes you stand out:

At least one relevant industry certification to include MCSA, A+, Network+, Security+ is desirable

Ability to multi:task, manage time and follow through with assignments



Marsh and McLennan(NYSE: MMC) is the worlds leading professional services firm in the areas of risk, strategy and people. The Companys 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching 17 billion, Marsh and McLennan helps clients navigate an increasingly dynamic and complex environment through four market:leading businesses. Marshadvises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that h

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