Customer Success and Relaxation Specialist at La Siesta

Customer Success and Relaxation Specialist at La Siesta

We are helping LA SIESTA find a top candidate to join their team full-time for the role of Customer Success & Relaxation Specialist.

Compensation:

USD 1.8K - 2.5K/month.

Location:

Remote (specific timezone) - GMT-08:00 to GMT-02:00.

Mission of LA SIESTA:

"Improving Lives… One Hammock At a Time."

What makes you a strong candidate:

- You are proficient in operations, customer service, remote work, and ERP (Enterprise resource planning).

- English – Fully fluent.

Responsibilities and more:
As we broaden our operations in the US, we are on the lookout for a proactive Customer Success Manager to enhance our client support and ensure outstanding client satisfaction. As a Customer Success Manager,





you will play a pivotal role in managing the end-to-end customer experience. Your responsibilities will span across operations, logistics, order processing, helpdesk support, and customer service, ensuring seamless interactions and high-level service delivery. You will work 8:30 a.m. to 5 p.m. EST, with a 30-minute lunch break.
Key Responsibilities:
1) Operations Management:
- Manage day-to-day operations, ensuring optimal customer interaction and service delivery.

- Work collaboratively with our 3-PL partner and our German IT team to streamline processes and boost operational efficiency.

2) Logistics and Order Processing:
- Handle logistics and order fulfillment processes to align with customer expectations.

- Oversee inventory and resolve technical issues to guarantee prompt product delivery.

- 3) Helpdesk Support:

- Act as the main point of contact for all customer service inquiries and conflict resolution.

- Employ our Helpdesk system to document interactions and maintain up-to-date customer records.







4) Customer Service Excellence:
- Formulate and implement strategies to improve customer satisfaction and loyalty.

- Address customer concerns proactively to foster a positive service experience.

Qualifications:
- Bachelor’s degree in communications, Operations, or relevant field.

- Proven track record in customer success or operations management roles.

- Experience with Odoo or similar ERP systems, demonstrating proficiency in leveraging these platforms for improved business operations.

- Exceptional communication skills and a commitment to deliver customer-focused solutions.

- Capable of managing multiple priorities in a dynamic, remote work environment.

- Strong initiative and ownership,





aligned with our guiding principles of taking responsibility, continuous improvement, and establishing sustainable structures.

Job benefits:

- PTO.

- Remote work.

Your potential leader(s):

Carl Maximilian Grisar, CEO of Relaxation at LA SIESTA.

▶️ Customer Success and Relaxation Specialist at La Siesta
🖊️ Torre
📍 Provincia de Buenos Aires