12 oct
Pampa Talents
Rosario
The Account Manager is responsible for following up on outstanding quotes, holding account review meetings, keeping in touch with the clients and growing the wallet share of existing accounts.
The account management role develops a close relationship with customers, is close to the politics and any organizational changes that may affect our business, foresees early warning signs of dissatisfaction, gains visibility into additional growth opportunities, and as a result of this strong relationship and knowledge, helps foster and forecast upcoming business.
The goal is to become strategic partner with deep knowledge of the account to help our customers solve both their known needs,
as well as those they may not even be aware they have or have expressed yet, while influencing their buying decisions.
Position responsibilities :
- Being the account’s leader and point-of-contact for internal and key client stakeholders. Steering the internal dedicated account team consisting of project managers, solution engineers, quality language staff, and others by example with a sense of ownership, accountability, responsiveness, precision, and strategic thinking
- Management and growth of the relationship with the client through daily interactions by phone, email, via TDC technology as well as formal online meetings.
This includes leading initiatives such as data analysis, reporting and hosting client business reviews and meetings.
- Working with the client and the internal teams overseeing the full life-cycle of projects, managing expectations, account and project scope, budgeting and forecasts, and overall execution keeping profitability and growth.
- Manage feedback following project delivery to build KPIs and ROI reports as part of the accounting framework. Regularly assess the account and client’s situation to proactively propose improved solutions
- Support new business efforts by taking an active role in sales initiatives such as sales meetings, calls, RFPs and networking events.
Take a proactive role in learning about clients’ industry, business needs and company culture. Work on accounts’ growth in collaboration with sales executives.
Full time, remote position.
▶️ Bilingual Account Manager - Localization Industry
🖊️ Pampa Talents
📍 Rosario